Warranty

Limited Warranty

Bravident stands behind the quality of our gear. Our products are designed to be durable, comfortable, and ready for everyday walks and outdoor adventures.

We offer a 6-month to 1-year limited warranty, depending on the product, from the original date of purchase. This warranty applies to verified defects in materials or workmanship.

Proof of purchase is required for all warranty claims.

Not Covered

Our warranty does not cover:

1. Damage caused by chewing, scratching, biting, or misuse

2. Normal wear and tear, including fraying, fading, pilling, scratches, or stains

3. Damage caused by improper washing or care

4. Product modifications or alterations

5. Lost or stolen items

6. Issues reported after the warranty period has ended

How to Submit a Warranty Claim

Please email us at help@bravidentus.com with:

1. Your order number or proof of purchase

2. Clear photos or videos showing the issue

3. A brief description of what happened

Our team will review your claim and reply within 5 business days.

Please do not send any item back before contacting our customer service team. If a return inspection is needed, we will provide the return address and instructions.

Resolution

If your claim is approved, we may offer a replacement item, a comparable replacement, or a Bravident gift card of equivalent value, depending on the situation.

Cash refunds are not supported for warranty claims unless otherwise confirmed by our customer service team.

For defective, damaged, or incorrect items received upon delivery, please contact us within 7 days of delivery at help@bravidentus.com.