Bravident is designed for people and dogs who move through everyday weather together. Our products combine outdoor-inspired functionality, comfortable fit, and clean urban style for daily walks, travel, and light outdoor adventures.

For dog apparel, the most important measurement is your dog’s chest girth, followed by back length. For harnesses, measure your dog’s chest at its widest point and neck circumference, and also consider your dog’s weight. Compare your measurements with our size chart to find the best fit. If you’re unsure, please contact us at help@bravidentus.com — our team replies within 24–48 hours and is always happy to help! 🐾

Our rain jackets are designed for wet, windy, and rainy conditions, while our winter coats are made for colder walks when your dog needs extra warmth and coverage. If your dog needs both rain protection and warmth, we recommend checking our Rain-to-Snow Kit.

Yes, many dogs can wear a harness underneath our dog jackets. Some styles include a leash-access opening so the leash can connect through the jacket. Please check the product page for specific design details.

Care instructions may vary by product. For best results, hand wash or machine wash on a gentle cycle using cold water, then air dry completely. Do not tumble dry, bleach, or use harsh chemicals.

Yes. Bravident products are designed for daily walks, city outings, travel, and light outdoor adventures. Our apparel and walk gear are made to be practical, comfortable, and easy to wear in changing weather.

Orders ship from our available warehouses or fulfillment partners based on your location and product availability. Once your order ships, you will receive a tracking number by email.

Yes. Bravident ships to many countries and regions, including the U.S., Canada, Australia, the EU, the U.K., Japan, South Korea, and selected countries and regions in Southeast Asia. Available destinations and shipping rates will be shown at checkout.

Estimated delivery times vary by destination and shipping method. Most orders arrive within 7–15 business days after shipment. Selected regions in Southeast Asia may arrive within 5–7 business days.

Delivery times may vary due to customs clearance, local carrier delays, holidays, weather, or other factors beyond our control.

Orders of $150 or more qualify for free standard shipping. Orders under $150 will incur a standard shipping fee.

For international orders, shipping costs are calculated at checkout based on the destination and package weight.

For international orders, duties, taxes, customs fees, or local delivery fees may apply depending on your country or region. These fees are the customer’s responsibility unless otherwise stated at checkout.

Address changes may be requested before the order has been processed or shipped, but we cannot guarantee changes once the order has entered processing.

Please make sure your shipping address is accurate before placing your order. Bravident is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

We currently do not accept returns for non-quality-related reasons.

If you receive a defective, damaged, or incorrect item, please contact us at help@bravidentus.com within 7 days of delivery with your order number and clear photos of the issue. Our team will review your request and assist you accordingly.

Please contact our customer service team at help@bravidentus.com within 7 days of delivery.

To help us review your case as quickly as possible, please include your order number and clear photos of the issue. Once we review your request, we will assist you based on the specific situation.

Yes. We offer one size exchange within 7 days of delivery, subject to approval.

To be eligible for a size exchange, the item must be brand new, unused, unwashed, and have all original tags attached.

For size exchanges, customers are responsible for the shipping cost of returning the original item to us.

After we receive and inspect the returned item, Bravident will cover the standard shipping cost of sending the replacement size to you.

Original shipping fees are non-refundable.

Please contact us at help@bravidentus.com before sending any item back.

Once your exchange request is approved, we will provide the specific warehouse return address and detailed instructions. We recommend using a trackable shipping method to ensure the package is safely returned.

Yes. The following items are not eligible for return or exchange:

• Used, washed, or damaged items, unless verified defective
  
• Items without original tags attached
  
• Final sale or clearance items
  
• Products discounted 40% or more
  
• Requests made after the 7-day return or exchange window
  
• Damage caused by chewing, scratching, misuse, modification, or normal wear and tear
  

For international orders, customers are responsible for any duties, taxes, customs fees, or additional charges related to returning the item.

Yes. Bravident offers a 6-month to 1-year limited warranty, depending on the product, from the original date of purchase. This warranty applies to verified defects in materials or workmanship. Proof of purchase is required for all warranty claims.

Our limited warranty covers verified defects in materials or workmanship. If your item has an issue caused by a manufacturing defect within the warranty period, please contact us at help@bravidentus.com so our team can review your case.

Our warranty does not cover damage caused by chewing, scratching, biting, misuse, improper washing or care, product modifications, lost or stolen items, or normal wear and tear such as fraying, fading, pilling, scratches, or stains.

Please email us at help@bravidentus.com with your order number or proof of purchase, clear photos or videos showing the issue, and a brief description of what happened. Our team will review your claim and reply within 5 business days.

Please do not send any item back before contacting our customer service team. If your claim is approved, we may offer a replacement item, a comparable replacement, or a Bravident gift card, depending on the situation.