Do you have a question in mind? We've gathered some of our most frequently asked questions on this page, but if you can't find an answer to your query, please contact us.
Product Information
Are Bravident's products environmentally friendly?
Yes. Sustainability is core to our mission:
• Our human and dog jackets and dog coats are made from PFC-free fabrics, certified by SGS for PFAS testing and compliant with AFIRM, REACH & POPs, and OEKO-TEX standards.
• Our waist packs are crafted from recycled plastic bottles.
• Our poop bags are compostable and biodegradable, minimizing environmental impact.
How do I choose the right size?
Each product page includes a detailed size guide:
• For dogs: Measure your pet’s chest for the best fit.
• For humans: Simply refer to the size guide.
If you need further assistance, feel free to contact us for personalized sizing advice.
Orders & Shipping
How long does shipping take?
Most orders arrive within 2-5 business days in the U.S. and 7–10 business days internationally (up to 14 with customs), though shipping may take a little longer during holidays or peak seasons. But don’t worry, we’ll keep you updated.
Where does Bravident ship?
We ship across the U.S., including Alaska, Hawaii, and Puerto Rico, and to selected countries worldwide.
For international orders, shipping costs are calculated at checkout based on destination and package weight, and we’ll make sure your order gets to you safely.
How much does shipping cost?
U.S. orders over $100 ship free; under $100, standard shipping fees apply.
International shipping costs vary by destination and weight, with customs or local fees possible.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also check order status in your account dashboard.
How can I change my shipping address?
We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships. If your order is shipping to an incorrect address, please email help@bravidentus.com.
Can I change or cancel my order?
We will do our best to accommodate any change requests, but we cannot guarantee that updates will be made before your order ships.
For pre-orders, changes or cancellations can only be made during the pre-order period.
Please reach out to help@bravidentus.com as soon as possible after you place an order and our team will work with you to resolve any issues.
Returns & Exchanges
Can I return or exchange my order?
Yes. We offer a 30-day return and exchange policy. Items must be unused, in original packaging with tags attached.
How do I initiate a return or exchange?
Submit a request via our “Contact Us” page with your order number and reason. We’ll respond within 3–4 business days with next steps.
Who pays for return shipping?
We cover return shipping for items with quality issues. For size or personal preference exchanges, the customer is responsible.Items discounted 40% or more will be considered final sale and will not be accepted for returns or exchanges. Also please note that orders of $400 or more will be considered final sale and will not be accepted for returns.
Warranty
Is there a warranty for Bravident products?
Yes, all products are covered by a warranty ranging from 6 months to 1 year from the date of purchase. We will replace or refund items that have manufacturing defects.
Please note that normal wear and tear, chewing damage, or misuse are not covered under this warranty.
How do I submit a warranty claim?
Submit your claim via our website with your order number, a description of the issue, and photos. We’ll get back to you within 5 business days.
Sustainability Commitment
Why does Bravident prioritize sustainable materials?
We believe every choice counts. Bravident is committed to sustainability to protect the environment we share with our pets, reducing pollution from the source.