Return & Exchange Policy

Return Policy

If your item arrives defective, damaged, or incorrect, please contact us at help@bravidentus.com within 7 days of delivery.

For returns due to personal preference, change of mind, or selecting the wrong size, customers may request a return within 7 days of delivery where applicable. Customers are responsible for the return shipping cost.

To help us review your case as quickly as possible, please include:

1. Your order number

2. Clear photos of the issue

Our team will review your request and assist you accordingly.

For European Union Customers

14-Day Right of Withdrawal

If your order is delivered to an address in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please contact us at help@bravidentus.com within 14 days of delivery with your order number and a clear statement that you wish to return your order.

Returns After the 14-Day Period

This 14-day right of withdrawal does not apply after the 14-day period has passed, unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer protection laws.

After notifying us of your withdrawal, you must send the item back within 14 days.

Return Shipping and Customs Fees

For change-of-mind returns, customers are responsible for arranging and paying for return shipping. Returns must be sent with a trackable shipping service. We are unable to accept cash-on-delivery (COD) or postage-due returns.

Any customs duties, import taxes, clearance fees, carrier handling fees, or other costs caused by the return shipment are the customer’s responsibility, unless the return is due to a defective, damaged, or incorrect item.

Item Condition and Refund Deductions

Before sending any return, customers must contact us at help@bravidentus.com and provide clear photos of the item for confirmation, including photos showing the overall condition of the product and that all original tags remain attached.

All original tags must remain attached to the item. If the tags have been removed, damaged, destroyed, or are missing, we may refuse the return or exchange in order to protect the resale condition of the item and the rights of other customers, to the extent permitted by applicable law.

Items must be returned in the same condition in which they were received. Items that have been used outdoors, washed, damaged, stained, soiled, altered, or returned with odor, excessive pet hair, or signs of wear may not be eligible for return or exchange, or may be subject to a refund deduction to reflect any loss in value, to the extent permitted by applicable law.

This does not affect your rights if the item arrives defective, damaged, or incorrect.

Size Exchange Policy

We offer one size exchange within 7 days of delivery.

To be eligible for a size exchange, the item must be:

1. Brand new

2. Unused and unwashed

3. With all original tags attached

For size exchanges, customers are responsible for the return shipping cost when sending the original item back to us.

Please contact our customer service team at help@bravidentus.com to request the specific warehouse return address before shipping the item back. We recommend using a trackable shipping method to ensure the package is safely returned.

Once we receive and inspect the returned item, Bravident will cover the standard shipping cost of sending the replacement size.

Shipping Costs

For size exchanges, customers are responsible for the shipping cost of returning the original item to us.

After we receive and inspect the returned item, Bravident will cover the standard shipping cost of sending the replacement size to the customer.

Original shipping fees are non-refundable.

For international orders, customers are responsible for any duties, taxes, customs fees, or additional charges related to returning the item. Bravident will still cover the standard shipping cost of the replacement size after the returned item has been received and approved, unless otherwise confirmed by our customer service team.